Education and Career Advisors provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities. These successful individuals connect military spouses with academic and employment opportunities in which they may be qualified through information and referral services delivered through a call center through a telework environment in their home. Essential Duties and Responsibilities •Maintain readiness in a fast pace call center work environment to support military spouses. •Receive initial calls from military spouses via a live hand off using call center technology. •Assist spouses over the phone with information and referral services related to career and education; opportunities for online and distance education and training; consumer awareness tools for school selection and financial assistance package decision making; school admission requirements; as well as the central source of information regarding federal, state and local occupational licenses and credentialing requirements for military spouses in portable occupations and career fields nationwide. •The successful candidate will receive calls from participants; provide information and referral; schedule career consultations for in-depth coaching with a SECO Coach and provide initial recommendations for Spouse Career and Education plans to SECO Coaches for approval using protocols provided by the government. •Updating government provided case management system, client profiles and accounts, and contribute to summarized records of client contacts each time SECO staff are contacted via email or telephone. •In addition, there may be times when advisors are communicating with clients through incoming live chats Additional Information The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00 AM – 5:00 PM EST and holidays. Successful candidate’s specific schedule will be determined by the Advisor Services Lead and may change based on projected call volume and work balance across the team to fulfill the requirements of the contract.
Required Education and/or Experience Qualifications: •This position requires a Bachelor's degree in Human Services or related field AND 4+ years professional work experience in education, career or employment counseling. •Candidates must have strong technology skills. •Must have a good approachable personality coupled with impeccable communication skills. Must also be a patient listener with great analytical ability. He or she must be able to understand the needs of the client and provide the required moral support to the individual to make the right career choice. •Must be able to identify the potential in an individual and mapping the same to an appropriate career or occupation in order to leverage the individual's skills towards building a successful career. •All positions that require access to U.S. Government facilities and systems require U.S. Citizenship. •Must have home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. As opposed to DSL, Satellite, dial-up). Preferred Qualifications: •Preference for candidates with an active certification in one of the following: the National Association of Workforce Development Professionals (NAWPD), the National Board of Certified Counselors (NBCC). •Preference for Candidates with experience working in a call center or service operations environment. •Preference for former Military or Military Spouse or Veteran or Wounded Warrior.
For over 30 years, Zeiders has been fulfilling the mission of delivering quality of life services and support that make a positive difference for individuals, families, organizations and communities. As a veteran-owned human services company, Zeiders services are rooted in a holistic approach to providing quality care. We develop and implement programs designed to enhance indiv...idual productivity, strengthen readiness and resilience and address the challenges faced by military Service members, veterans and their families working at military installations and locations world-wide.
Working at Zeiders provides an opportunity to support our nation and our nation’s military. Everything we do is directed towards enhancing the lives of individuals and strengthening the organizations they serve. As a company, Zeiders knows that talented people are essential to our mission, and we hire only the most committed and conscientious talent. Our people join us with a purpose, and they want to make a difference to the individuals and families we support. Zeiders employees have a first-hand connection with the military community including veterans, reservists and military spouses. Many of us have been recipients of the services we provide and apply those experiences when working side-by-side with our customers.
Zeiders is committed to continuous professional development, a culture of excellence and improving the quality of life for those we serve. We are living our mission of making a difference every day, and we want you to be part of it. If you are interested in joining the Zeiders family please browse through the “Join Our Team” pages. You can learn about who we are and what we do, what you can expect working with Zeiders, some of our benefits, and more. Visit us: www.zeiders.com/join-us/
Zeiders professionals deliver an array of services. The corporate management team averages over 25 years of experience in behavioral health, employee assistance, social services, and learning and development industries – as well as a depth of experience across the Department of Defense and other Federal agencies. Our employees hold industry-recognized credentials representing diverse specialties including:
•Licensed Professional Counselors
•Marriage and Family Therapists
•Behavioral Health Counselors
•Accredited Financial Counselors
•Certified Career Counselors
•Certified instructional Designers
•Master Trainers and Educators
•And a host of other professional specialties that support our core capabilities
With corporate offices in the Washington, D.C. area, Zeiders employees deliver services face-to-face at cilican locations and military installations worldwide, and we employ technology to provide services to geographically dispersed clients.
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NAWDP - 1155 15th Street, NW, Suite 350 - Washington, DC 20005
Phone (202) 589-1790 | Fax (202) 589-1799