Counseling/Case Management, Job Development, Other
Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders has approximately 1000+ employees supporting clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.
Position Summary: Education and Career Coaches provide support to military spouses through the Military OneSource Spouse Education and Career Opportunities (SECO) Program Contract. Coaches connect Military Spouses with academic and employment resources/opportunities in which they may be qualified through information and referral services delivered through a call center located in a telework environment. **NOTE: This is a work from home position**
Responsibilities: Provide educational, career and employment coaching on education sources and portable career options. Scope includes: education and training requirements; opportunities for online and distance education and training; tools for school selection and financial assistance decision making; school admission requirements; salary potential and projected geographic growth of career fields and occupations; portability of career choices; state, local and federal occupational licensing and credentialing requirements and associated costs; job search assistance; and assistance with resume preparation using the MySECO website resume builder and other Government approved tools.
Primary tasks for this role may include: Interpreting career assessments, assisting with career planning, providing resume reviews, conducting phone and video mock interviews, offering job search strategies and planning and presenting career education workshops. Additional duties include assisting Service Providers in accessing services for their military spouse clients including information and referral for spouses that are provided services through individual installations.
NOTE: The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00 AM – 5:00 PM EST and holidays. Your specific schedule will be determined by the Coaching Services Manager In order to be considered for this position, you must have Internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. As opposed to DSL, Satellite, dial-up).
Education and Experience Requirements: This position requires a Master’s degree in Education, Adult Education, Vocational Counseling, Human Services or related field with 4+ years professional experience in education, career and/or employment coaching. •Candidates must have an active certification in one of the following: the National Association of Workforce Development Professionals (NAWPD), Certified Workforce Development Professional (CWDP), the National Board of Certified Counselors (NBCC - National Certified Counselor (NCC) credential) •Candidates must have strong technology skills. •Candidates must have the ability to develop rapport with clients over the phone and utilize excellent communication skills. •Candidates must also be able to utilize effective active listening skills to understand the needs of the client, analyze the situation and provide appropriate resources and support to make the best possible career choice. •Must have superior writing skills and close attention to detail coupled with the ability to work in a fast paced, time restricted, results oriented environment
Telecommuting is allowed.
About Zeiders Enterprises
For over 30 years, Zeiders has been fulfilling the mission of delivering quality of life services and support that make a positive difference for individuals, families, organizations and communities. As a veteran-owned human services company, Zeiders services are rooted in a holistic approach to providing quality care. We develop and implement programs designed to enhance individual productivity, strengthen readiness and resilience and address the challenges faced by military Service members, veterans and their families working at military installations and locations world-wide.
Working at Zeiders provides an opportunity to support our nation and our nation’s military. Everything we do is directed towards enhancing the lives of individuals and strengthening the organizations they serve. As a company, Zeiders knows that talented people are essential to our mission, and we hire only the most committed and conscientious talent. Our people join us with a purpose, and they want to make a difference to the individuals and families we support. Zeiders employees have a first-hand connection with the military community including veterans, reservists and military spou...ses. Many of us have been recipients of the services we provide and apply those experiences when working side-by-side with our customers.
Zeiders is committed to continuous professional development, a culture of excellence and improving the quality of life for those we serve. We are living our mission of making a difference every day, and we want you to be part of it. If you are interested in joining the Zeiders family please browse through the “Join Our Team” pages. You can learn about who we are and what we do, what you can expect working with Zeiders, some of our benefits, and more. Visit us: www.zeiders.com/join-us/
Zeiders professionals deliver an array of services. The corporate management team averages over 25 years of experience in behavioral health, employee assistance, social services, and learning and development industries – as well as a depth of experience across the Department of Defense and other Federal agencies. Our employees hold industry-recognized credentials representing diverse specialties including:
•Licensed Professional Counselors
•Marriage and Family Therapists
•Behavioral Health Counselors
•Accredited Financial Counselors
•Certified Career Counselors
•Certified instructional Designers
•Master Trainers and Educators
•And a host of other professional specialties that support our core capabilities
With corporate offices in the Washington, D.C. area, Zeiders employees deliver services face-to-face at cilican locations and military installations worldwide, and we employ technology to provide services to geographically dispersed clients.
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NAWDP - 1155 15th Street, NW, Suite 350 - Washington, DC 20005
Phone (202) 589-1790 | Fax (202) 589-1799