Job Development, Program Planning/Development, Supervision/Management
While delivering innovative solutions, exceptional service and trusted results, the Regional One-Stop Manager, in collaboration with one-stop partner organizations, provides operational oversight and implementation of the one-stop integrated service delivery strategies within a specified region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide leadership and guidance to the implementation of CQI principles and practices in the one-stop delivery system;
Facilitate regularly scheduled one-stop leadership and staff meetings to ensure open lines of communication are maintained at all staff levels;
Identify and facilitate timely resolution of staff complaints, problems, and other staff issues in the centers;
Ensure a comprehensive staff development plan is implemented in all locations, as well as facilitate and coordinate staff development activities;
Coordinate an integrated regional business engagement approach with one-stop partners and other key partners engaged in serving businesses; Institute mechanisms for communication between all levels of decision making, including front-line staff;
Manage partner responsibilities in the One-Stop Centers as defined in the Southern Nevada Workforce Development Area’s WIOA Memorandum of Understanding (MOU);
Manage hours of operation and staffing schedules at the comprehensive Centers;
Facilitate and ensure customer flow, customer service, initial assessment, resource room usage, tracking, and referral processes are carried out as agreed upon in the WIOA MOU;
Communicate Board and Administrative policies and procedures to all partners, ensuring the implementation of all policies;
Report center activities to the Administration and Board;
Provide other related duties as required and directed.
EDUCATION and/or EXPERIENCE:
Any combination of education and/or experience equivalent to graduation from an accredited college or university with Bachelor’s degree in business, education, public administration, behavioral science or related field;
A minimum of five years of experience in the management and operations of workforce development programs and supervision of staff;
Demonstrated understanding of Workforce Innovation and Opportunity Act (WIOA) along with knowledge of general laws and administrative policies governing workforce development programs; thorough knowledge of operational systems and management principles;
Demonstrated ability to establish and maintain effective relationships.
OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet. A high proficiency in Microsoft Office (Word, Excel and Outlook) required with the ability to learn and efficiently utilize various case management software programs. Ability to meet and/or exceed set goals and objectives. Excellent interpersonal, time management, customer service, organizational skills and communication skills, both oral and written required. All applicants must be able to work occasional over-time and weekend hours.
Interested applicants should submit a cover letter, resume, and salary history/requirements for immediate review/consideration. PLEASE CITE THE JOB TITLE (AND LOCATION) IN ALL COMMUNICATIONS ABOUT THIS POSITION.
Additional Salary Information: Commensurate with experience
KRA Corporation’s mission is simple: we provide businesses with a trained and reliable workforce by preparing jobseekers for today’s competitive workplace and tomorrow’s global economy. Since 1981, KRA has supported the mission of federal, regional, state, and local agencies that are dedicated to improving the lives of individuals and strengthening the communities in which we live. Today, KRA is r...ecognized as a national leader in workforce development for its innovative solutions, exceptional service, and trusted results.